Privacy Policy

Welcome to Lumora Games!

We create fun, immersive mobile games for players around the world. If you ever have questions about how we handle your data , feel free to reach out using the contact details at the end of this policy.

About This Policy

This Privacy Policy explains what information we collect when you play our games or use our related services (together called the “Services”), how we use it, store it, and share it, and what choices you have.

By downloading, installing, or continuing to use our Services, you confirm that you’ve read and accept the practices described here. If you don’t agree, please stop using the Services. You can always uninstall them and exercise your rights as explained below.

Information We Collect

1.Information You Give Us Directly

  • Contact details when you reach out to customer support (e.g., name, email, or phone number).
  • Any extra details you choose to share during account recovery, events, surveys, or feedback (e.g., your favorite game features or suggestions).

2.Information Collected Automatically

  • Gameplay data: progress, levels completed, in-game actions, and interactions with features or other players.
  • Device data: IP address, advertising identifiers (IDFA/AAID), device model, OS version, language, time zone, network type, and basic hardware specs.

3.Information from Third-Party Partners

  • Advertising & attribution partners: data such as advertising IDs, IP addresses, device type, and approximate location (country/region) to measure ad performance and prevent fraud.
  • Analytics partners: anonymized or aggregated statistics to help us improve the game (currently Google and Adjust—see their privacy policies for details).

How We Use Your Information

  • Service Operation: To keep the game running smoothly (save and sync your progress, squash bugs, and fine-tune gameplay balance).
  • Service Improvement: To study how players interact with our games so we can make them even more fun and engaging. (including processing speed, network stability, and storage usage)
  • Data Analysis: To generate anonymized statistics and insights that help us plan better features and updates. (e.g., player activity trends, popular game modes),
  • Advertising Activities: To display relevant advertisements (for our own games or those of our partners). Where required by local legislation, we will seek your prior consent. After obtaining consent, advertising platforms (e.g., Applovin) will process your data in accordance with their respective privacy policies.

When We Share Your Information

  • Analytics & Performance Partners (e.g., Adjust): To monitor player behavior trends, evaluate service performance, and enhance the overall quality of our games.
  • Advertising Partners: To serve personalized ads and measure their effectiveness, we may provide advertising identifiers and general inferred interests (e.g., enjoy puzzle games) to these partners.
  • Legal and Safety Obligations: When required to comply with laws, regulations, or legal requests; to enforce our Terms of Use; to prevent fraud, security incidents, or unlawful activities; or to safeguard the rights, property, and safety of Lumora Games, our players, or the public.

Your Rights and Choices

  • Access or Delete Your Data: If you’d like to see the personal information we have about you or want us to remove the data you provided in our games, simply send an email to lumoragames@outlook.com Please include your registered user ID in the subject line. We’ll process your request and reply within the timeframe required by law.
  • Turn Off Personalized Ads: You can stop receiving personalized ads at any time by changing your device settings (for example, turn off “Allow Apps to Request to Track” on iOS, or reset/limit your advertising ID on Android).

Policy Updates

We may update this Privacy Policy occasionally to reflect new features, legal requirements, or changes in how we handle data. The most current version will always be available in the “Settings” menu inside our games and on our official website. We suggest checking it from time to time so you stay up to date.

Contact Us

Have questions, concerns, or requests about this Privacy Policy or your personal information? Feel free to reach out anytime at:lumoragames@outlook.com
We’re here to help!